Terms & Conditions - F.lli Freni Pasticceria Siciliana

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Terms & Conditions

Terms & Conditions
Terms & Conditions

By accessing Pasticceria Fratelli Freni Online Shop you agree with these terms and conditions. If you do not agree with them you may not use this website and should leave it immediately. In any event, these terms and conditions do not affect your rights as a consumer.

This website is controlled and operated by Pasticceria Fratelli Freni from its offices in Milan,  Italy, and all information is processed in Italy.

The use of this website is intended for E-commerce and information. You may download pictures and materials from this website but can employ them only for personal use, non-commercial. We can change this website and information on it at any time and without notice.

Payment methods

Pasticceria Freni accepts payments by Paypal, Credit card or Bank transfer.

Delivery

All the goods purchased on this website are produced or packed in our production facility in Milan and are usually sent in 2-3 working days from the day we receive  the client's order and payment.

Delivery date depends on destination town and Country, but usually takes 3 days from goods packing date (ie: 6 days from order and payment).

Delivery service must be chosen according to destination the Country: if destination Country is not in the list provided (Area 1 - Area 2 - Area 3) please contact us at info@pasticceriafreni.com.
Orders with destination Countries not matching any of the destinations in the lists provided will be cancelled and a refund will be made.

Summer holidays:  deliveries will not be made between  August 8th and August 28th inclusive (last order accepted by: August 1st)
Winter holidays: deliveries will not be made between December 20th and January 7th inclusive (last order accepted by: December 16th)
All orders placed in the periods reported above will be sent immediately after the holiday period.

Return policy

Unwanted products or defective ones purchased on this website may be returned only in their original and sealed packaging to: F.lli Freni srl Pasticceria Siciliana, Via Passione nr.8/10, 20122  Milano   Italy.
Shipping costs will be entirely at the expense of the customer returning the unwanted or defective product.
Prior to returning the unwanted or defective product and within the 10 (ten) days from receiving it, the customer must send a registered letter to the following address:
F.lli Freni srl Pasticceria Siciliana, Via Chiossetto nr.5, 20122  Milano  Italy.
In the registered letter the customer will have to explain the reasons for returning the unwanted or defective product.

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