Pasticceria Fratelli Freni
in Milan since 1914
Pasticceria Fratelli Freni
in Milan since 1914
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T&C

Terms & Conditions

Accessing Pasticceria Fratelli Freni Online Shop website the user accepts the following Terms and Conditions.

If the user doesn't agree with the Terms and Conditions we kindly ask to abandon and leave this website.

In any case  the following Terms and Conditions cannot damage or change the user consumer rights.

This website is operated and controlled by Pasticceria Fratelli Freni from its offices based in Milan,  Italiy, and all the information and user data are processed in Italy.

The use of this website is exclusively for Electronic Commerce (E-commerce) and for supplying information about Pasticceria Fratelli Freni products.

Information and images found on this website can be downloaded but are intended only for personal  use, not for resale or commercial purposes.
Pasticceria Fratelli Freni can modify this website and its content at any time and without any notice in advance.

Payment methods

Pasticceria Fratelli Freni accepts payments by means of Paypal, Credit Card or Bank transfer.

Shipping and Deliveries
All the goods purchased on this website are produced or packed in our production facility in Milan and are usually sent in 2-3 working days from the day we receive  the client's order and payment.

Delivery date depends on destination town and Country, but usually takes 3 days from goods packing date (ie: 6 days from order and payment).

Delivery service must be chosen according to the destination Country: if destination Country is not in the list provided (Area 1 - Area 2 - Area 3) please contact us at info@pasticceriafreni.com.
Orders with destination Countries not matching any of the destinations in the lists provided will be cancelled and a refund will be made.

Summer holidays:  deliveries will not be made between  August 8th and August 28th inclusive (last order accepted by: August 1st)

Winter holidays: deliveries will not be made between December 20th and January 7th inclusive (last order accepted by: December 16th)

All orders placed in the periods reported above will be sent immediately after the holiday period.
Products return
Unwanted products or defective ones purchased on this website may be returned only in their original and sealed packaging to:
F.lli Freni srl Pasticceria Siciliana, Via Passione nr.8/10, 20122  Milano   Italy.

Shipping costs will be entirely at the expense of the customer returning the unwanted or defective product.

Prior to returning the unwanted or defective product and within the 10 (ten) days from receiving it, the customer must send a registered letter to the following address:

F.lli Freni srl Pasticceria Siciliana, Via Chiossetto nr.5, 20122  Milano  Italy.

In the registered letter the customer will have to explain the reasons for returning the unwanted or defective product.

This can be done also by registered e-mail to the following address: pasticceriafreni@pec.it
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